Information on the Website
We try to ensure that the information in our website is accurate and helpful at all times. However, we cannot ultimately guarantee the accuracy of that information and we cannot be held liable for any use or dependence you may make of or put on it except as specifically agreed with us in any future agreement we may make with you in writing.
We do our best to ensure that the website operates correctly at all times, but we make no guarantees as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
No claims or endorsements are made for any advice provided on this web site and we disclaim liability for the accuracy of the information contained or any consequences of any use or misuse of it to the fullest extent permitted by law.
Product Images and Descriptions
Whilst we undertake to ensure that all photographs and descriptions featured on this website are fully representative, they are intended as a guide only for identification of each product. We reserve the right to modify product specifications for the means of improvement.
Any link used on the website is provided for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website.
Loss / Damages
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.
Copyright / Logos and Trademarks
All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either ourselves or to our suppliers.
We reserve the right to change the terms and conditions under which the website is offered at any time. Any such change in terms and conditions will be effective once published on this web page. You should check the terms and conditions periodically to ensure that you are aware of and complying with the current version.
Delivery policy, we aim to deliver in 5-7 days, orders received before 12noon are dispatched between 3-5 days. Orders placed after 12noon will be despatched the next day. We cannot be responsible for delays caused by couriers.
Unfortunately, we do not sell to international customers at this moment. All orders are to be delivered within the UK.
Returns / Refunds / Exchanges / Cancellation policy:
- For your peace-of-mind, if you’re not completely satisfied with your purchase, just return the product in its’ original unopened condition within 28 days from the date of purchase for a full refund (excluding postage costs). Due to the hygiene nature of these products, I am afraid we are unable to accept returns for anything other than a mistake by DeadWax.
- The cost of postage will not be included in the refund (unless the fault was ours) and you will be responsible for the cost of returning the unwanted products.
- We can refund or exchange unopened products if returned within 28 days of the date of purchase in their original unopened condition.
- If there is a fault with the garment or an error was made on our part then we will accept full responsibility, accepting the returned goods, and covering additional delivery costs.
- Our aim is 100% satisfaction. Should any concerns arise please contact our customer services team? Email: email@example.com / firstname.lastname@example.org, with your order number and details and we’ll swiftly resolve any issues.